Knowledgebase

Here is a quick summary of the key features of Gratisfaction, links to tutorials, checklists and...

PRO TIP: To improve email deliverability and prevent emails from going into spam/junk email, we...

What are Loyalty & Referral Program and Campaigns 'Campaigns' and 'Loyalty & Referral...

Sweepstakes is an awesome campaign to achieve a range of marketing goals including: Increase...

Note: This article is about promoting your sweepstakes, giveaways, contests and instant win...

Using Gratisfaction you can set up multiple types of referral schemes (aka referral programs)...

Since Gratisfaction allows you to set up many different types of campaigns including...

You can enable or disable campaigns and also select which campaign's widgets and pop up will...

In Gratisfaction you can add one or multiple entry methods listed below to your giveaways ,...

This is a known issue and we have provided a quick solution for this. The Facebook crawler has...

Verified: If possible and allowed by the social networks policies and technical provisions, we...

We are super excited to welcome you as our customer. Yes, we can help migrate the data over to...

With Gratisfaction, you can sync many email marketing apps to help you improve the way that you...

No, the app does not allow participants to complete one action more than once. However, please...

'Campaigns' and 'Loyalty and ReferralProgram' have the same objective of helping you get more...

Sorry, Referrals cannot modify the code as we track each code for referral goals and rewards.

A signup to your campaigns (With Gratisfaction you can launch Loyalty programs, Referral...

If you set up the earned points to expire every year, the points will go back to zero on the...

Customers who signup to your store account are also registered into Gratisfaction. However, you...

Using Gratisfaction, you can easily reward customers for purchases. You can reward them as:1....

  Note: This article is about prizes for  your sweepstakes, giveaways, contests, instant win and...

This is because your campaign is currently paused. Please activate the campaign by going to the...

Points are calculated after discounts or coupons are applied and exclude shipping and tax charges.

We can help import such contacts into Gratisfaction. Please email us a CSV file (you can download...

When you click on the 'Campaigns' tab, you will see a table-  Click on the number (this is in...

You can draw any number of winners. Further, you can draw daily, weekly, monthly or jackpot...

  Please check if the customer has enough ’Redeemable points’ – These are the points that can be...

Yes, absolutely! The only way we can meaningfully improve our products is by listening to our...

  'Exclusion period' is to protect you from a loss-making scenario where you issue a refund...

Yes. you can add or subtract the points manually. Go to the 'Users' tab. 'Name' field - click...

You can restrict the giveaways at two levels: Country and ZIP codes Country: 'Campaign' -->...

When your existing customers sign into your store, they will automatically be enrolled in your...

Log into the apps admin dashboard--> 'Plans' tab will show you your current plan.

Yes, you can add a new user manually. Go to the 'Users' tab. Click on the 'Add New User' to...

Yes.  Go to the 'Users' tab--> Click on the 'Delete' icon under the 'Action' tab

No, A guest checkout is neither enrolled in your loyalty rewards program nor the points are...

In  Gratisfaction you can set up multiple types of campaigns: - Instant win- Instantly reward...

Gratisfaction allows you to set up two kinds of campaigns:  Campaigns: (E.g. Instant win,...

Depending on the third-party platform policies, actions may be verified or non-verified. How an...